Islamabad (Lord Media): The Pakistan Telecommunication Authority (PTA) has introduced an artificial intelligence-based chatbot on its official website. According to PTA, this initiative aims to enhance digital facilities for users and simplify access to regulatory information.
The chatbot will be operational 24/7, providing immediate guidance on telecom services-related queries, complaint registration, SIM and device registration, and other PTA-related matters.
Additionally, the system will direct users to relevant official PTA services and automated platforms, enabling them to access accurate information and facilities promptly.
The announcement stated that this move reflects PTA’s commitment to digital transformation, increased transparency, and improving user experience through advanced technology.
